Understanding the real source of brand value must be the first step in the development process. An audit reveals how a brand is presented in all of its different dimensions, including visual, verbal, experiential, and competitive contexts. This examination forms a picture, much like a mosaic, where gaps can be clearly identified and repaired. An audit showing a fractured brand can call for deeper study, possibly including qualitative or quantitative market research. O+CO encourages clients to conduct audits on an ongoing basis to monitor brand consistency and performance.