Design is the primary way for an organization to express its ideas and purpose. All the ingredients of brand experience — graphics, products, services, communications, environments, interactions, and sensations — offer the opportunity to create a profound attachment with people, and to get them emotionally invested. Design is the key to innovation and differentiation; it drives brand equity. In some organizations it is used to lead marketing, and even direct strategy. Regardless of its assigned role, however, effective design is always an ongoing process that connects organizations and people in intelligent and inspiring ways.